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McDonald’s, DoorDash pair up on McDelivery service

McDonald's McDelivery DoorDash FDS.jpg
Partnership expands availability and accessibility of McDelivery for U.S. customers, beginning with Houston-area pilot.

McDonald’s USA and DoorDash have announced a new partnership to expand the availability and accessibility of McDelivery beyond its current offering, launching first across more than 200 restaurants in the Houston, Texas, area beginning July 29.

“In a few short years, McDelivery has become an important part of our growth and our customer-centric strategy,” McDonald’s USA president Chris Kempczinski said. “Building on the success of McDelivery in the U.S., we’re excited to make McDelivery accessible to customers on DoorDash, which is available in all 50 states and reaches 80% of Americans, making it even more convenient for our customers to enjoy their favorite McDonald’s menu items on their terms.”

McDonald’s will also be a part of DashPass, DoorDash’s subscription program. DashPass offers its members unlimited $0 delivery fees on orders of $12 or more to select DoorDash merchants and is among the fastest-growing subscription services in the industry, approaching 1 million members.

“McDonald’s is a customer favorite and a leader in its craft, and it’s an honor to offer their loyal fan base more ways to enjoy McDelivery through DoorDash,” said Christopher Payne, chief operating officer of DoorDash. “Our leading U.S. market share and best-in-class operations, paired with McDonald’s scale, makes this an attractive, win-win partnership. We’re thrilled to add McDonald’s to our robust selection of DashPass restaurants to allow customers premier access to their favorite foods without delivery fees.”

McDonald’s and DoorDash have integrated their systems so that DoorDash orders are sent directly to the McDonald’s point-of-sale system, ensuring a smooth experience for customers and franchise operating partners.

McDelivery launched in the U.S. in 2017, with partners including Uber Eats, and globally has grown to a $3 billion business for both McDonald's and franchise restaurants. McDelivery is now available in more than 9,000 restaurants in the U.S., which is more than half of all McDonald's U.S. restaurants.

TAGS: Business
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