Justin Lay has been promoted to customer service manager for conditioning systems at Brock Grain Systems’ Frankfort, Indiana location, according to Chris Gartland, conditioning systems unit general manager for the CTB Inc. business unit. In his new position, Lay will provide internal and external customer support, process dealer orders and ensure a complete and accurate billing process.

A CTB employee since 2009, Lay previously held the positions of customer service representative and CPQ/Oracle Implementation lead. Prior to his employment with CTB, Lay gained seven years of experience as a quality inspector, production coordinator and team associate at a semi-trailer manufacturing company.

Lay is a graduate of Purdue University, West Lafayette, Indiana, where he received his bachelor’s degree in organizational leadership and supervision with a specialization in advanced manufacturing.

A native of Lafayette, Indiana, he continues to reside there.