Consumers have more choices than ever before when it comes to grocery shopping methods, from being able shop in stores, order online for free pickup, or have groceries delivered to their front doors. But, Walmart is taking it one step further, recently announcing it is launching a service where customers can order fresh groceries and everyday essentials and have them delivered directly into the kitchen or garage fridge.
Walmart InHome Delivery is a new service designed to help customers save time and offer yet another convenient choice for grocery shopping. The service does so by delivering groceries even when customers are unable to be home.
According to the company, here’s how it works:
- Customers place a grocery order and then select InHome Delivery and a delivery day at checkout.
- Customers can then go about their days while a Walmart associate takes care of their grocery shopping for them – from food aisle to fridge.
- At the time of delivery, associates will use smart entry technology and a proprietary, wearable camera to access the customer’s home – allowing customers to control access into their homes and giving them the ability to watch the deliveries remotely.
Walmart said the store associates, whose jobs are focused on this service, will go through an extensive training program to prepare them for entering customers’ homes with the same care and respect with which they would treat a friend's or family’s home. They will also be trained on how to select the freshest grocery items as well as how to organize the most efficient refrigerator.
Marc Lore, president and chief executive officer of Walmart eCommerce U.S., also relayed that later this year, the InHome service will also accept returns for items purchased on Walmart.com. Customers will be able to leave the items on the counter and the InHome Delivery associate will return the items on their behalf.
So when is this service going to launch? Walmart plans to roll out InHome this fall for over 1 million customers across three cities: Kansas City, Missouri; Pittsburgh, Pennsylvania; and Vero Beach, Florida.
“Part of our core eCommerce strategy is to innovate for the future and leverage our unique assets,” said Lore. “The technology powering InHome Delivery combines the power of our store footprint, store associates and world-class fresh supply chain. Now we can serve customers not just in the last mile, but in the last 15 feet. And that’s truly inspiring!”