AS I was driving to work the other day, I stopped for gas. A guy pulled up and asked the attendant for directions. When the attendant said he could not help, the guy asked if the station still sold maps. "We haven't had any for years," he answered. "Everybody's got those navigation systems in their cars."
As I drove off, I realized how seemingly small — but consistent — changes in any industry can lead to a real paradigm shift. Take, for example, t
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